Frequently Asked Questions
What e-bike brands do you carry?
We carry a wide range of e-bike brands, including Segway, Super73, Zooz, RAD Power Bikes, Serial 1, Cikada, Serfas, Monday Motorbikes, Urtopia, Talaria, Electro and Co, Strike Shadow, SRPNT, and more.
Do you offer financing, and how does prequalifying work?
We offer financing through Synchrony. As with any credit product, approval isn't guaranteed — Synchrony determines eligibility based on its own criteria. You can prequalify online first to get a sense of your approval odds without affecting your credit score.
Can I test ride before I buy?
Yes, absolutely — test rides are a great way to make sure you're getting the right bike for you.
Do you accept trade-ins?
Yes, we accept e-bike trade-ins. Trade-in values only go down over time, so there's no better time than now to trade in the bike you have for the one you really want — without the hassle of selling it yourself on Facebook Marketplace or Craigslist.
Do you repair e-bikes you didn't sell, or other brands?
We service more than just the brands we sell — we support the entire e-bike and e-scooter community on the Gulf Coast and beyond, including brands we don't normally carry, and even some we've never heard of before.
What's the typical turnaround time on a repair?
Diagnostics and simpler repairs, like flat tires, are usually turned around in less than 24 hours. More involved repairs take longer, and we're actively working on streamlining that process.
Do you need a license or registration to ride an e-bike in Florida?
No — Class 1, 2, and 3 e-bikes are treated like regular bicycles under Florida law, so no license, registration, or insurance is required. Helmets are only legally required for riders under 16, though we recommend one for everyone.
Is it legal to ride e-bikes on sidewalks/bike paths in downtown Pensacola?
Generally, e-bikes can use the same roads, bike lanes, and paths as regular bicycles. E-bike regulations are still evolving, so it's worth staying current on local rules — and a little courtesy toward pedestrians, drivers, and other cyclists goes a long way.